ITIL 4 DPI - Remote

General
1 Lesson
- General
  Start
Resources
5 Lessons
- Acceso a las sesiones sincrónicas
  Start
- Study Guide
  Start
- Syllabus
  Start
- Glossary
  Start
- Reference Cards
  Start
1. Course Introduction
2 Lessons
- Induccion
  Start
- Introduction
  Start
2. Core Concepts of DPI
4 Lessons
- Presentacion Modulo 02 Core Concepts of DPI
  Start
- DPI Module 2 Summary
  Start
- DPI Module 2 Materials
  Start
- Module Resources
  Start
3. DPI through SVS (Service Value System) and Guiding Principles
1 Lesson
- Presentacion Modulo 03 3. DPI through SVS and Guiding Principles
  Start
4. Role of Direction Strategy Management
3 Lessons
- Presentacion Modulo 04 Role of Direction in Strategy Management
  Start
- DPI Module 4 Summary
  Start
- Module Resource
  Start
5. Implementation of Strategies
4 Lessons
- Presentcion Modulo 05 Implementation of Strategies
  Start
- DPI Module 5 Summary
  Start
- DPI Module 5 Materials
  Start
- Module Resources
  Start
6. Introduction to Assessment and Planning
3 Lessons
- Presentación Modulo 06 Introduction to Assessment and Planning
  Start
- DPI Module 6 Summary
  Start
- DPI Module 6 Materials
  Start
7. Assessment and Planning through VSM (Value System Mapping)
2 Lessons
- Presentación Modulo 07 Assessment and Planning through VSM.pdf
  Start
- DPI Module 7 Summary
  Start
8. Measurement, Reporting and Continual Improvement
1 Lesson
- Presentación Modulo 08 Measurement, Reporting and Continual Improvement
  Start
9. Mesurements and Continual Improvement through Dimensions and SVS
1 Lesson
- Presentación Modulo 09 Mesurements and Continual Improvement through Dimensions and SVS
  Start
10. OCM Principles and Methods
3 Lessons
- Presentación Modulo 10 OCM Principles and Methods
  Start
- DPI Module 10 Summary
  Start
- DPI Module 10 Materials
  Start
11. Communication Principles and Methods
1 Lesson
- Presentación Modulo 11 Communication Principles and Methods
  Start
12. SVS Development using Four Dimensions
1 Lesson
- Presentación Modulo 12 SVS Development using Four Dimensions
  Start
Exámenes de practica
4 Lessons
- Primer examen de práctica
  Start
- Segundo examen de práctica
  Start
- Preguntas de práctica
  Start
- Respuesta a las preguntas de práctica
  Start

ITIL 4 DPI - Remote

El siguiente escalón para aquellos ya certificados en ITIL 4 Fundamentos, además, este curso cuenta con instructor en vivo.

Lecciones del curso

General

Resources

1. Course Introduction

2. Core Concepts of DPI

3. DPI through SVS (Service Value System) and Guiding Principles

4. Role of Direction Strategy Management

5. Implementation of Strategies

6. Introduction to Assessment and Planning

7. Assessment and Planning through VSM (Value System Mapping)

8. Measurement, Reporting and Continual Improvement

9. Mesurements and Continual Improvement through Dimensions and SVS

10. OCM Principles and Methods

11. Communication Principles and Methods

12. SVS Development using Four Dimensions

Exámenes de practica

ITIL 4 DPI REMOTE