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01. Key concepts of digital product and service management
1 Lesson-
StartKey ITIL terms and definitions
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06. Value chain and ITIL management practices
1 Lesson-
StartValue chain and ITIL management practices
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09. The Four Dimensions of Product and Service management
1 Lesson-
StartThe Four Dimensions of Product and Service management
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Practice exams
12 Lessons-
StartPractice Test ITIL Key concepts (60 minutes)
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StartPractice Test Service relationships (40 minutes)
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StartPractice Test The ITIL Value System (10 minutes)
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StartPractice Test Governance (10 minutes)
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StartPractice Test ITIL Guiding Principles (40 minutes)
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StartPractice Test Value chain & management practices (60 minutes)
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StartPractice Test Value Streams Mapping and Management (15 minutes)
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StartPractice Test Continual improvement (30 minutes)
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StartPractice Test The Four Dimensions (30 minutes)
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StartPractice Test ITIL and other frameworks (10 minutes)
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StartPractice FINAL Test 01 ITIL5 (60 minutes)
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StartPractice FINAL Test 02 ITIL5 (60 minutes)
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